![]() Router: the device that generates your home Wi-Fi network.Modem: the device that connects to Cox coaxial jack in the wall.There are two pieces of equipment involved in making your home Wi-Fi work: The router should flash alternating colors while it reconnects, then switch to solid white, green, or blue once your Wi-Fi network is ready for use.įor non-techies, here’s a quick explanation of the difference between a “modem” and “router.” ![]() Wait until both the “online” and “power” lights are solid white, green, or blue.Disconnect the modem power supply (black cable plugged into electrical outlet).It’s a bit more complex but has the same basic outcome: If you have two devices, a modem and a router, follow these steps to perform the reboot. However, if the modem “online” icon is red, it means you are not connected to the internet with either device. It’s common for older Cox routers to display a red light even though the modem has a solid “on” light for the Wi-Fi. If using a gateway with multiple icons on front, check online status Most importantly, rebooting gives the device a chance to “reconnect” with Cox using a new IP address. Rebooting a router or gateway can fix a variety of network problems, including issues with routing data to your devices, issues finding and matching IP addresses on your local network, and issues resolving website URLs to IP addresses. Rebooting Cox equipment is a good idea even when you don’t have a total outage, since it helps make sure the device is working as well as possible. Plug the power cable back in, starting the the device end.You should hear a “click” when they’re connected properly. Unplug any ethernet cables between devices.Unplug the power cable from the device.Still offline? The next step is to perform a manual reboot of the gateway and any other equipment associated with your internet service.įollow this process to manually reboot the equipment, which clears short-term memory from the device and allows it to re-pair with Cox: You should see flashing lights on the router, followed by a solid white light if it’s connected successfully. ![]()
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